FAQ
Member System:
1. Do I need a member account to order from ciciplay.com?
No, you don't have to.
2. Why should I become a member?
Being a member, you can not only track your orders easily, but also gain points after each purchase and enjoy discounts, exchange goods in member shop, etc.
3. I have placed many orders from ciciplay.com, why do I have no points?
There are two reasons: on the one hand, you may not login your member account when you purchase gold or service from us; on the other hand, your order may not be completed successfully. The successful order means you have received gold from us.
Gold Orders & Deliveries:
1. What's the time frame for order delivery?
It normally takes us 10-30 minutes to finish the transaction if we have enough gold in stock, and 12-24 hours is needed if we need to restock for you. Most of the time it depends on the manner of payment, gold amount of your order and delivery condition of servers in game.
2. How do I track the status of an order?
Once you submit your order, you will get an order number from email. You can use the order number to track it by our live support on our website. Our customer service representatives are ready to help our valued customers all over the world via live support 24/7. If you are a member, you can track it in your account.
3. I have placed an order with the wrong server or character name. What should I do?
Please contact our 24/7 livechat or send us an email to [email protected] or [email protected] with your Order NO. or email address you provided when ordering, correct server name and character name. We will fix it on our end and do the delivery then.
4. Why does the price of currency change all the time?
Our prices are adjusted according to available stock to remain competitive advantage in the market. In addition, the rise or fall of price relates to the supply and demands of each game and server.
5. Live Support is not responding. What's wrong?
The speed of the live Support connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us.
Payment Information:
1. What payment methods does ciciplay.com accept?
ciciplay.com accepts the following methods of payment:
Paypal, Credit Cards (Visa, MasterCard, American Express)
Paypal, Credit Cards (Visa, MasterCard, American Express)
